FAQs

Q: How much is the shipping fee?
A: For orders below US$45, US$15.99 will be charged for shipping; For orders above US$45, no shipping fee will be charged.

Q: What is your return policy?
A: We offer a 30-day return policy on both defective and non-defective products after our customers have received their products. You may initiate a return via support@aevium.store For further enquiries, you may refer to our Refund Policy.

Q: How long does it take for my order to arrive?
A: Shipping usually takes 7-17 Business Days, Monday to Friday, while order processing can take up to 1-2 Business Days, Monday to Friday. Your patience is greatly appreciated.

Q: How long is the return window?
A: The return window is 30 days after customers receive their products.

Q: How long does it take to get my refund?
A: The refund will be processed within 14 business days. If you have not received your refund yet, you may contact us at support@aevium.store

Q: Can I return undefective products?
A: Yes. We offer a 30-day return window for both defective and non-defective products. For further details, please refer to our Refund Policy.

Q: Where do you ship products to?
A: Currently, we only ship products to the United States. However, we may consider expanding to other countries in the future.